All practical advice and all the answers to your questions here!
Do you ship internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer.
How do we check status on orders
For questions about the status of an order, availability, sizes or information pertaining to your account, pleas contact us at email@example.com.
How long does it take before receiving furniture and custom products
Typically it can take 12-16 weeks for manufacturing and transportation of furniture and most custom products. You can always email us at info@mariacharmainedesigns to inquire status on order and we will get back to you as soon as we can with an update. If an item is on back order we will notify you immediatly to reselect or inform you when it will ship.
Damages & Shortages
Please inspect all shipments immediately upon arrival and contact us at firstname.lastname@example.org withing 48 hours of receipt to report damaged or defective shipments. Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the shipper carrier. If the shipment arrives with visible damages (crushed box, broken crate, moisture, etc.) please note the damage in writing on the carrier's delivery receipt before signing the release document. A claim for shipping damages will not be accepted unless damages are noted on the carrier's delivery receipt. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Please save all damaged cartons until any claim with the carrier is settled.
If it has been determined that the damage occurred during shipping, we will issue a Return Authorization number and Authorization Label. Return Authorization numbers are valid for 7 days. If an item is postmarked after this time, it will be refused and the item(s) returned to the sender.
Authorized returns arriving damaged due to poor packing will not be credited.
Do you charge sales tax?
What are my payment options?
Currently we only accent checks for our design services. For products or design packages through our online store, we accept Visa, MasterCard, Discover or American Express card as well as PayPal.
What is your refund policy?
On an exceptional basis, we may elect to accept in stock products back into our own stock after they have shipped. Where we make this arrangement, a restocking fee will be negotiated and will not be less than 30% of the item plus freight (inbound & outbound).